F.A.Q.

Orders, shipping & tracking

How can I buy Winsor & Newton products?

Purchase from our online store or fine art partner retailers worldwide. Use the Store Locator on our website to find a retailer near you.

How can I cancel my order?

To cancel your order, contact us through the website with your order details. If not shipped, we can cancel it. If already shipped, follow the returns process. To contact us, hit the button in the bottom right corner of the FAQ page.

How can I check the status of my order?

Log in to your account and visit the "Order History" section to view the status of your order. You will also receive email notifications with updates.

How can I find out about delivery options and shipping costs?

For delivery options and shipping costs, refer to our Shipping & Returns page.

Where do you ship from?

We ship from our distribution center located in Piscataway, New Jersey.

How long will my order take to come?

Shipping time varies based on your chosen delivery option. Most orders ship within 3-5 business days from the order date.

When will I receive my tracking number?

Tracking numbers are emailed once your order is shipped. You can also find it in your order history on our website.